Terms and Conditions — SMS Messaging and Website Use

Agreement to Terms

By accessing or using the website and services of Skinlab by Maffi, you agree to these Terms and Conditions. These Terms govern your use of our website, services, and communications, including SMS text messaging.

---

SMS/Text Messaging Program

Skinlab by Maffi provides SMS text messaging to improve patient communication, appointment management, customer service, and limited promotional engagement.

SMS communications may include:

• Appointment confirmations and reminders
• Post-procedure care instructions and follow-ups
• Patient service updates and account notifications
• Customer service responses
• Practice news and promotional offers

Message frequency may vary based on patient interactions, scheduled appointments, and practice communications.

Standard message and data rates may apply according to your wireless plan. Carriers are not responsible for delayed, failed, or undelivered messages.

---

Consent to Receive SMS Messages

You will only receive SMS/text messages if you have provided explicit consent.

Consent is obtained when you:

• Enter your mobile phone number in a designated website form (contact, appointment request, or similar form), AND
• Check a clearly labeled SMS consent checkbox that is not pre-checked, indicating you agree to receive SMS text messages from Skinlab by Maffi.

This opt-in process makes clear the types of messages you may receive, that message and data rates may apply, and that you may reply STOP to opt out or HELP for assistance.

Consent to receive SMS messages is not a condition of purchase, treatment, or use of services.

Records of SMS opt-in consent are retained for compliance and auditing purposes.

---

Opt-Out / STOP Instructions

You may withdraw consent and stop receiving SMS messages at any time.

To unsubscribe, reply STOP, END, CANCEL, or UNSUBSCRIBE to any message we send. After opting out, you will not receive further SMS messages from us unless you re-enroll and provide consent again.

For assistance, reply HELP to any SMS message or contact Skinlab by Maffi using contact information listed on our website.

---

Privacy and Mobile Data Protection

Skinlab by Maffi respects your privacy and takes reasonable steps to protect your personal data.

Mobile phone numbers and SMS consent data are:

• Used only for communications you have expressly opted into
• Not sold, rented, or shared with third parties for their independent marketing purposes

We may share mobile numbers with trusted messaging service providers (such as Twilio or similar partners) solely for the purpose of delivering communications on our behalf.

---

Healthcare Communications Notice

Text messages may include service-related information such as appointments or follow-ups. Avoid sharing sensitive protected health information via SMS unless explicitly authorized, as SMS is not a secure communication method.

---

Marketing Communications

Promotional SMS messages may include practice updates, educational content, special offers, and event notifications.

Opting out of promotional messages will not affect your access to patient care or services.

---

Message Delivery and Carrier Disclaimer

Messaging services are provided by third-party platforms. Skinlab by Maffi is not responsible for:

• Network delivery failures
• Carrier interruptions
• Delayed or undelivered messages

---

Changes to Terms

We may update these Terms and Conditions at any time. The updated Terms will be posted on this page with an effective date.

Continued use of SMS messaging services after updates constitutes acceptance of those updates.

---

Contact Information

If you have questions about these Terms or SMS text messaging practices, contact:

Skinlab by Maffi
Phone: 480-906-4205
Website: https://www.skinlabmaffi.com/